Privacy Policy

1. Who We Are

Last Updated: May 1st, 2026

Arkto Campers Ltd. (“Arkto Campers,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, contact us, submit an inquiry, sign up for emails, interact with our advertising, or otherwise communicate with us through our website.

This Privacy Policy applies to our website: arktocampers.com.

Arkto Campers Ltd. is a Canadian company based in Alberta, Canada.

Arkto Campers Ltd.

4328 – 81 Ave

Edmonton, AB

T6B 2M2

Canada

For privacy-related questions, requests, or concerns, you may contact:

Privacy Officer: Aaron / Arkto Campers Ltd. Privacy Officer

Email: admin@arktocampers.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website and related online tools, forms, cookies, analytics, advertising technologies, email marketing, and website integrations.

This Privacy Policy does not replace separate purchase agreements, warranty terms, financing terms, or other contractual documents that may apply if you purchase or order a trailer from Arkto Campers Ltd.

3. Personal Information We Collect

Depending on how you use our website, we may collect the following types of personal information.

Information You Provide Directly

When you fill out a contact form, inquiry form, newsletter form, or similar website form, we may collect:

First name
Last name
Email address
Phone number
Message content
Trailer inquiry details
Model interests, build preferences, or option selections
Any other information you choose to provide

If we offer interactive tools, such as a trailer configurator, we may collect information you enter into those tools, such as selected trailer models, options, accessories, preferred build details, inquiry details, and related contact information.

Newsletter and Email Marketing Information

If you choose to sign up for our newsletter or marketing emails, we may collect your name, email address, consent status, subscription preferences, and email engagement information such as opens, clicks, and unsubscribe activity.

Newsletter consent is optional. You are not required to subscribe to marketing emails in order to submit a general inquiry.

Website, Device, and Usage Information

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring website or ad source
Approximate location derived from IP address or analytics tools
Cookie identifiers and similar tracking technologies
Interactions with website forms, buttons, embedded videos, maps, or reviews

Location Information

We may collect approximate location information through tools such as Google Analytics, Meta advertising technologies, IP address data, browser/device information, and advertising platforms.

If we offer location-based features, such as maps or nearby trailer viewing tools, we may collect more precise location information only when you choose to provide it or allow your browser or device to share it.

4. How We Use Personal Information

We may use personal information for the following purposes:

To respond to inquiries
To provide information about Arkto Campers trailers, models, options, availability, pricing, and related services
To process website form submissions
To prepare, save, or respond to trailer build inquiries
To manage future online deposit or order requests
To send newsletters or marketing emails when you have opted in
To improve our website, content, forms, and user experience
To measure website performance and advertising effectiveness
To run Google Ads, Meta/Facebook ads, retargeting campaigns, and related marketing activities
To prevent spam, fraud, abuse, or unauthorized activity
To maintain website security
To comply with legal, accounting, tax, regulatory, or recordkeeping obligations
To enforce agreements, protect our rights, and respond to legal requests

We do not use personal information for purposes that are materially different from those described in this Privacy Policy unless we obtain consent or are otherwise permitted or required by law.

5. Consent

By submitting information through our website, subscribing to our emails, accepting cookies, or otherwise interacting with our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Where required, we will request express consent, including for optional email marketing and non-essential cookies.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. To withdraw consent, contact us at admin@arktocampers.com or use the unsubscribe link in our marketing emails.

Withdrawing consent may affect our ability to respond to inquiries, provide requested services, or maintain certain website functionality.

6. Email Marketing

We use Mailchimp for email marketing and newsletter communications.

If you subscribe to our email list, we may send occasional emails about Arkto Campers Ltd., trailer models, product updates, events, news, promotions, owner stories, and related content.

You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at admin@arktocampers.com.

We do not require newsletter signup as a condition of submitting a website inquiry.

7. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, scripts, and similar technologies to operate the website, improve performance, understand visitor behaviour, measure advertising results, and support marketing and retargeting.

We use the Complianz plugin to help manage cookie consent and cookie preferences on our website.

Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for the website to function properly, support security, prevent spam, process forms, remember privacy choices, and maintain basic website operations.

Analytics Cookies

These cookies help us understand how visitors use our website, which pages are visited, how users arrive on the site, and how we can improve website performance.

Advertising and Retargeting Cookies

These cookies and pixels help us measure ad performance, build advertising audiences, deliver relevant ads, and retarget visitors through platforms such as Google Ads and Meta/Facebook.

Functional and Third-Party Content Cookies

These cookies may support embedded videos, maps, reviews, fonts, security tools, or other third-party website features.

Cookie Choices

When you visit our website, you may be given the option to accept all cookies, reject non-essential cookies, or manage your preferences.

You may also adjust cookie settings through your browser. However, blocking certain cookies may affect website functionality or prevent some features from working properly.

8. Analytics and Advertising Tools

We may use the following tools and platforms on our website:

Google Analytics
Google Tag Manager
Google Ads
Meta Pixel / Facebook advertising tools
Retargeting and conversion tracking technologies
Mailchimp
Elementor forms
WP Mail SMTP
reCAPTCHA and/or Cloudflare Turnstile
Google Maps
YouTube embeds
Trustindex
Hostinger hosting services

These third-party providers may collect or process personal information according to their own privacy policies, terms, and settings.

We use these tools to understand website traffic, measure campaign performance, reduce spam, display embedded content, improve our website, and communicate with users who have chosen to interact with us.

9. Online Deposits and Payment Processing

When online deposits or payments are available through our website, payments will be processed by a third-party payment processor.

Arkto Campers Ltd. does not intend to store full payment card details on its own servers.

Payment processors may collect payment information, billing details, transaction information, and fraud-prevention data according to their own privacy policies and security standards.

We use Stripe to process online deposits and payments made through our website.

When you make a payment or place a deposit, Stripe may collect and process payment information, billing details, transaction information, fraud-prevention data, and other information necessary to process the payment.

Arkto Campers Ltd. does not store full payment card details on its own servers. Payment information is processed securely by Stripe according to Stripe’s own privacy policy, security standards, and terms.

We may receive limited payment-related information from Stripe, such as your name, contact information, billing details, payment status, transaction amount, transaction date, and payment confirmation details. We use this information to process deposits, manage orders, respond to customer service requests, maintain business records, and comply with legal, tax, accounting, and regulatory obligations.

10. How We Share Personal Information

We do not sell personal information.

We may share personal information with trusted third-party service providers who help us operate our website, communicate with users, manage email marketing, process forms, analyze website performance, run advertising, prevent spam, host website data, process future payments, or provide related technical services.

These service providers may include:

Website hosting providers
Email marketing platforms
Analytics providers
Advertising platforms
Payment processors
Security and spam-prevention tools
Website form and plugin providers
Professional advisors, where necessary
Legal or regulatory authorities, where required by law

We may also disclose personal information if necessary to comply with applicable laws, respond to lawful requests, protect our rights, prevent fraud or abuse, enforce agreements, or protect the security of our website and users.

11. Cross-Border Processing

Arkto Campers Ltd. is based in Canada, but some of our service providers may process or store personal information outside Canada, including in the United States or other jurisdictions.

When personal information is processed outside your province, state, or country, it may be subject to the laws of that jurisdiction, including lawful access requests by courts, law enforcement, or government authorities.

By using our website or submitting information to us, you understand that your personal information may be transferred, processed, or stored outside your province, state, or country.

12. Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Contact form submissions and inquiry records may be retained for up to 24 months after the last interaction, unless we need to retain them longer for legal, security, dispute resolution, business, or compliance purposes.

Order, deposit, transaction, and customer records may be retained for 6 years, or as otherwise required for accounting, tax, warranty, legal, regulatory, or business recordkeeping purposes.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

13. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include website security tools, spam-prevention tools, access controls, hosting security measures, encrypted connections where available, and limiting access to personal information to those who need it for legitimate business purposes.

No website, email system, hosting provider, or online transmission is completely secure. We cannot guarantee absolute security of information transmitted through our website or online services.

14. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal information
Withdraw consent to certain uses of your personal information
Unsubscribe from marketing emails
Ask questions about our privacy practices
File a complaint with a privacy regulator

To make a privacy request, contact us at:

admin@arktocampers.com

We may need to verify your identity before responding to certain requests. We will respond within a reasonable time and in accordance with applicable privacy laws.

Some information may not be deleted immediately if we are required or permitted to retain it for legal, tax, accounting, warranty, security, dispute resolution, or legitimate business purposes.

15. Quebec Privacy Rights

If you are located in Quebec, you may have additional rights under Quebec privacy law, including rights related to access, correction, withdrawal of consent, and information about how your personal information is used and disclosed.

You may contact our Privacy Officer at admin@arktocampers.com with questions or requests regarding your personal information.

Where required, we will obtain appropriate consent for the collection, use, or disclosure of personal information, including for certain non-essential tracking technologies.

16. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

17. Third-Party Websites and Embedded Content

Our website may include links to third-party websites or embedded content from third-party platforms, such as YouTube, Google Maps, Trustindex, social media platforms, or other external services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you interact with.

18. Do Not Track and Browser Signals

Some browsers offer “Do Not Track” or similar privacy signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to all such browser-based signals.

You can manage cookies and tracking preferences through our cookie banner, Complianz preference centre, your browser settings, or applicable platform-level privacy tools.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, technology, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how Arkto Campers Ltd. handles personal information, please contact: