EXPLORE FARTHER
WITH ARKTO CAMPERS

• No. There is no wood in the trailer construction. The interior cabinet doors, however, have a core material made from a marine grade MDF. While technically wood, they are effectively waterproof. After thorough water related testing, we determined that this material would resist any water/moisture related damage.

• Have a look at the spec sheet in our brochure, or on the spec section of our site. All of the components and specifications listed are what comes standard with our trailer. Only the items on the optional upgrade list come with an extra cost.

• There are multiple steps in constructing the walls of the trailer. First, they are all put together with a structural sealant adhesive. Then, in strategic areas, aluminum brackets are riveted through the aluminum tubes in the walls with Huck structural rivets. After all the adhesive has cured, our custom aluminum ‘exo-skeleton’ is installed and bonded to the walls with a sealant adhesive and riveted in place with waterproof rivets. The combination of all these steps makes for an extremely robust trailer body.

• The insulated canvas has 4 functional benefits. Insulation from cold weather, insulation from warm weather (reduced green house effect), sound deadening, and a blackout blind effect. All 4 of these benefits make for a more well rounded camping experience.

• Yes. If the approach to your garage door is relatively level. Since the exterior height of the trailer is 7’ 10”, it should just squeeze in. 

• • Your first step is to contact us by phone or email. Ideally by phone, so that we can have a conversation about your needs and discuss the build schedule.
• We will then send you a purchase agreement and a build sheet which will outline our optional upgrades. You can check off the options that you’d like to have on your trailer, and the form will populate your final build price. Then submit these signed forms back to us.
• Then you’ll send in your $1,000 Canadian deposit, to officially hold your position in the build queue.
• 4 weeks prior to the start of the construction of your trailer, we will confirm all of your optional upgrades and your exterior color selection. At this time, a 50% downpayment will become due.
• During the build process, we will firm up the shipping or pick up schedule.
• Once the trailer is completed, the balance of your invoice will become due.
• If you are picking up your trailer from our facility, you will have the benefit of participating in a 4-hour long one-on-one orientation, to learn about your new trailer.

• Our trailers are fully certified with Transport Canada and DOT (USA).
• The trailers are also certified to CSA Z-240 (Canada) and NFPA 1192 (USA) standards. This means that all the electrical, plumbing, and gas components in the trailer are listed/certified items.

•If a customer has a warranty claim, the first step is to contact us, so that we can understand what is going on, and see if there is a quick fix, a setting that needs changing, or possibly a simple part swap. Alternatively, if we determine that the warranty claim is due to an issue with a third-party component (i.e. stove or fridge), then we will facilitate communication between you and the manufacturer of that component. If the repair requires some labour, we can also coordinate with your local RV service center to do the work, and then we just pay them directly for doing the work (after approval of course). This is very similarly to how warranty work is done with traditional RV’s.

• Pretty straight forward. The most difficult aspect of the G12 is the putting away of the 270-degree awning. Outside of that, we taken considerable time to make things as easy to use as possible. Also, one of the benefits of picking up your trailer from our facility, is that we offer a 4-hour long orientation on the operation of your trailer. If you choose to ship your trailer, we can even arrange a video chat orientation. Outside of that, there is also a great pool of existing customers that are always happy to help new owners.

• Customers are welcome to pickup or have their trailer shipped. We use a third-party transport company who specialize in travel trailer hauling, should you wish to have your trailer shipped. Many customers who do choose to pick up their trailer, make a little vacation out of it, and visit our beautiful Canadian Rocky Mountains.

• We work with a trusted transport company that specializes in moving travel trailers across North America. The trailers are loaded onto a 53ft flat deck trailer, and driven to your location, wherever that may be. The shipping process is almost entirely hands off for the customer, outside of giving us a delivery time window and location. We handle all the necessary paperwork and coordinate directly with the transport dispatch team, on your behalf. Due to the amount of space needed by the truck driver to maneuver, it is recommended that deliveries are done in a commercial parking lot, like a Home Depot or Walmart. Shipping costs are calculated by the mile, so, the further away you are from Edmonton, the most it costs.